FAQs

Everyone entering the park needs a ticket and waiver, for the safety of you and all guests. We have tiered pricing to make it affordable to have a great time as a family! Everyone also needs a completed waiver, jumping or not. It’s fun for everyone, we promise! 

If you have a medical condition that doesn't allow you to jump or similar, just speak with the staff upon check-in and you can enter with a complimentary ticket. A completed waiver will be required, as it is for anyone entering the park. We have plenty of seating to enjoy the entertainment, even if you can't participate. Thank you!

Yes, tickets will be for sale at the door if space is available for the session.

If you need to reschedule, you can do so through our ticketing site. Choose the “My Tickets” link at the top of the page (on a computer) or bottom right (on mobile). Further instructions can be found on our Reschedule Page.

We do not offer refunds, but you are able to change day or time of your session after purchase.

Yes you may. If your plans change, feel free to change to a different session. Refer to My Account on our Reschedule Instructions page for more - https://www.epicbouncepark.com/reschedule

We offer special pricing for toddlers to make it affordable for the whole family. Check our ticket options for more details.

You can either print the tickets received via email or show them on your phone upon arrival. The QR code is your ticket in, it can only be used once.

Tickets are connected to waivers, so the waiver holder(s) must use the ticket(s).

If your session is cancelled due to weather or another circumstance, you can transfer your session to another day and/or time. If something out of the ordinary occurs we will be in contact with details - we promise to get it right for you.

We will make every attempt to keep the park open, even if there is some mild rain. As long as the experience is safe and enjoyable. If we need to close the park due to weather, we will send out an email to all ticket holders and post an alert on our social media pages (Instagram and Facebook). If you are a ticket holder you have a few options:

1. Self reschedule your session - If you purchased through our website directly, you can reschedule your session for a future date. Instructions here: https://www.epicbouncepark.com/reschedule (does not work for Groupon purchases)

2. Receive a Gift Card Refund - We can issue you a gift card to be used for the purchase of a future session. Please email hello@epicbouncepark.com with the Name and Email the reservation was under. The gift card will be sent to your email.

3. Bring your ticket to the park for another session - If cancelled due to weather, we will honor your past ticket at a future session. Just check-in at the park and provide your name and let the staff know of the weather cancellation with the original session.

4. Email for reschedule assistance - Email hello@epicbouncepark.com to assistance rescheduling to another day/time. Please include your name and email used for the reservation. Number of tickets and preferred day/time for the new reservation. We will process the changes and send an email confirmation.